Shipping Policy

Shipping Policy

NOTICE: Due to ongoing supply chain issues in the United States, we cannot guarantee transit times or shipping dates at this time.

Designer Pet Products proudly offers fast shipping for all items at reasonable rates. We typically ship orders within 1–3 business days (sometimes sooner, depending on the time the order was placed). Please review our shipping policy below to know what to expect when placing an order with Designer Pet Products.

All shipments are sent via FedEx or UPS Ground. For smaller items, USPS may be used.

If you need expedited shipping options, such as overnight or two-day air, please contact us at Contact@designerpetproducts.com for current shipping rates.

Order Confirmation

After placing an order, you will receive an order confirmation email verifying your purchase. Our warehouse team will then begin preparing and packaging your order for shipment.

Shipping Confirmation & Shipment Time

All items ship from within the United States. We operate multiple warehouses across the country to ensure fast and efficient order fulfillment.

Most products ship within 1–2 business days, unless otherwise noted. Certain products, such as custom Hale Pet Door Panels, may require additional processing time. Products like grooming tubs can take several weeks because many are manufactured upon order.

If an item requires a longer processing period, this will be clearly stated on the product page. Please refer to the Shipping section on each product page for the most accurate delivery estimate.

Once your order has shipped, you will receive another email containing your tracking number and shipping details. Standard deliveries typically arrive within 1–5 business days after tracking information has been provided.

For freight truck shipments, delivery generally takes 3–7 business days after dispatch. Once your shipment reaches your local freight terminal, the carrier will contact you to arrange a delivery appointment.

Alaska & Hawaii

Shipping to Alaska and Hawaii is not currently available through our website.

If you require delivery to either location, please contact us at contact@designerpetproducts.com for a custom shipping quote.

Please note that shipping to these states is not eligible for free shipping and, in some cases, may not be available.

LTL Freight Shipping Policy

LTL (Less-Than-Truckload) Freight is used for larger or oversized products that require truck delivery.

Once your shipment reaches the freight distribution center, the carrier will contact you directly to schedule a delivery appointment.

LTL Freight Curbside Delivery

For commercial addresses, our complimentary LTL freight service includes curbside delivery only and does not include a liftgate.

Products requiring freight shipment allow you to specify whether delivery is to a Commercial, Residential, Residential Business, or Limited Access location.

If no delivery option appears during checkout, the applicable freight cost is already included in the product price.

We strongly recommend selecting the liftgate service if your location does not have a loading dock or forklift.

Freight Delivery Location Details

Commercial Freight Delivery

Commercial delivery addresses are designated by freight carriers or local municipalities as commercial zones. These locations generally include warehouses, business parks, retail stores, and facilities equipped with loading docks and tractor-trailer access.

Residential Freight Delivery

Residential delivery includes homes, apartments, condominiums, and other private residences.

Residential Business Freight Delivery

Businesses operating from a residential address.

Limited Access Freight Delivery

Limited access locations include areas where deliveries require additional handling or access restrictions, including:

  • Farms

  • Schools

  • Convention centres

  • Government buildings

  • Military facilities

  • Remote locations

What is a Freight Liftgate?

A freight liftgate is a hydraulic platform attached to the rear of a truck that safely lowers heavy freight to ground level.

Most freight carriers are unable to assist with unloading heavy shipments unless a liftgate is available.

We highly recommend adding liftgate service for deliveries without a loading dock.

Please note that extremely long products (such as cage banks longer than 7 feet) may not fit safely on a liftgate. In these situations, please ensure adequate personnel are available to unload the shipment.

International Shipping

At this time, Designer Pet Products ships only within the United States.

Unfortunately, we are unable to accept international orders.

Damaged Shipments

If you notice visible damage to the packaging at the time of delivery (such as tears, punctures, or crushed boxes), please accept the shipment but clearly note "Product Damaged" when signing the delivery receipt.

This documentation helps protect your claim should the product itself have been damaged during transit.

If the package has sustained severe damage, we recommend refusing the shipment and contacting us immediately so we can arrange a replacement.

Shipping Cancellation

Orders may be cancelled free of charge before they have shipped.

If you wish to cancel your order, please contact us immediately at contact@designerpetproducts.com.

Lost Packages

Designer Pet Products is not responsible for lost packages once they have been shipped. However, we will do our best to assist in resolving any shipping-related issues.

If you have questions regarding your shipment, please contact us at contact@designerpetproducts.com.