FREQUENTLY ASKED QUESTIONS
Shipping Information
Shipping times vary depending on your location and the product ordered.
United States : Processing time is typically 1 day before shipping for (Designer Pet Products ,PetPro &Lucky Kennels.)
United States : Processing time for other products not listed before will take : 1–5 business days before shipment.
All orders are processed within 1–5 business days before shipment.
Once your order has been shipped, you will receive tracking information whenever available.
Please note that delivery delays may occasionally occur due to carriers, customs, or external logistics providers, which are outside of our control.
We work with multiple trusted suppliers and fulfillment partners based in the USA.
This means your order may ship from different warehouses depending on product availability and location.
This allows us to offer a wider selection of products and more efficient fulfillment options.
Product Quality
We carefully select our suppliers and products to ensure they meet our quality standards.
We recommend reviewing each product description before purchase to ensure it is suitable for your pet’s needs.
If you receive a product with a manufacturing defect, we will assist you in resolving the issue.
Returns and Refunds
We only accept returns or refunds under the following conditions:
- The product arrives damaged or defective
- You receive the wrong item
- The product has a manufacturing defect
We do not accept returns for used, opened, or hygiene-related products.
The following items are final sale and are not eligible for returns or replacements:
- PetPro brand: cardboard and molded pulp products ( no returns)
- Designer Pet Products brand : Wooden cat litter boxes (no replacement parts available)
- Lucky Kennels: Wooden Dog Crates (no replacement parts available)
Yes, but only under specific conditions.
- Full refunds are issued only when a product is confirmed defective before use or there is a verified supplier error.
- If the product has been opened, used, or partially used, a partial refund may be issued depending on the case.
- Shipping costs are non-refundable unless the issue is caused by our supplier or a fulfillment error.
- Damage caused by the shipping carrier is not covered.
Order Issues
Occasionally, delays may occur due to carriers, customs, or high demand periods.
If your order is delayed beyond the estimated delivery time, please contact us and we will assist you in tracking your package.
Orders can only be canceled within 12–24 hours after purchase, before they are processed or shipped.
Once an order has been processed or shipped, it cannot be canceled.
Dropshipping Information
We sell a curated selection of pet products sourced from trusted suppliers, including dropshipping partners and selected branded items. This allows us to offer a wider variety of products while maintaining quality and convenience.
If you need assistance with your order, you can contact us:
Email:
We respond within 24–48 hours.
info@designerpetproducts.com