Order Protection FAQs

Order Protection

Order Protection Policy

What is Order Protection?

OrderProtection.com covers your order against the most common shipping issues that may occur during transit. Your order is protected against:

  • Lost packages

  • Damaged items

  • Stolen deliveries

  • Incorrect items

  • Defective products

  • Missing items

If an issue occurs during shipping, you can quickly file a claim in just a few clicks. Once your claim is approved, you'll receive either a replacement shipment or a refund.

To protect your order, simply ensure Order Protection is enabled in your shopping cart before checkout.

How do I purchase Order Protection?

During checkout, you'll find an Order Protection toggle in your shopping cart.

Simply switch it On to add protection to your order.

If selected, Order Protection will appear as a separate line item during checkout.

How do I file a claim?

Please note that claims can only be submitted if Order Protection was purchased with your order.

Before submitting your claim, please review our:

  • Refund & Return Policy

  • Shipping Policy

  • Order Protection Policy

Claims can be submitted for the following situations:

  • Stolen Package

  • Delivered but Not Received

  • Damaged Item

  • Lost in Transit

  • Wrong Item (only when a different product was delivered than the one ordered)

Click here to file a claim.

What does Order Protection cover?

OrderProtection.com provides protection for:

  • Lost shipments

  • Damaged products

  • Stolen packages

  • Wrong items received

  • Defective products

  • Missing items

How much does Order Protection cost?

Order Protection costs between $0.98 and $75, depending on the total value of your order.

How long does it take to resolve a claim?

Most claims receive an initial response within one hour, and the majority are resolved the same day.

OrderProtection.com provides 24/7 customer support, so you can expect assistance around the clock.

I didn't purchase Order Protection, but I need to make a claim.

If you chose not to add Order Protection during checkout and experience an issue with your order, please contact our customer support team directly.

Email: contact@designerpetproducts.com

How long do I have to submit a claim?

Claims must generally be submitted within 30–45 days from the date your order was placed, depending on the type of claim being made.

Please refer to the applicable Order Protection policy for claim eligibility and submission deadlines.